Product Management & Strategy
End-to-end product thinking: vision, strategy, lifecycle, and delivery.
Value Proposition & Problem Framing
Defining real customer value using JTBD and problem statements.
Agile Methodology & Development Sprints
Applying agile principles to plan, build, and iterate effectively.
Product Discovery, Experiments & MVPs
Testing assumptions through experiments and minimal viable products.
Product Roadmapping & Prioritisation
Building outcome-driven roadmaps and prioritising features with confidence.
Metrics, KPIs & OKRs for Product Teams
Measuring success, learning fast, and aligning teams to outcomes.
Product & Project Risk Management
Identifying, assessing, and reducing delivery and market risk.
Technology Fundamentals for Product Managers
Understanding tech, systems, and constraints without to code.
Service Design Fundamentals
Designing end-to-end services beyond digital touchpoints.
Service Blueprints & Systems Thinking
Mapping frontstage and backstage systems for scalable services.
Customer Experience & Journey Mapping
Designing coherent experiences across channels and touchpoints.
Design Thinking & Human-Centred Design
Applying design processes from empathy to ideation and validation.
UX Definition, Ideation & Content Design
Personas, empathy maps, UX writing, and ideation techniques.
Wireframing, Prototyping & Design Systems
From low-fidelity wireframes to scalable design systems using Figma.
Usability Testing, Accessibility & Validation
Testing, learning, and improving experiences for all users.